IT @home Escalation Process
If an employee experiences any technical issues while working from home, they are to immediately alert their TL/Supervisor/Manager for IT @home Escalation Procedures.
Author: Drew
Drew has written 24 articles
Citrix Secure Auth Migration has been completed successfully.
Citrix Secure Auth Migration has been completed successfully Thank you for your patience and cooperation whilst we were making this change. We can now delete the MP-1 token software from your device Who to Call for questions or support: Percepta Service Desk at 866-355-4357 or 321-435-1300 Thank you, Percepta ® Service Desk
ATTENTION APPLE PHONE MOBILE USERS
Do Not Upgrade Your IOS Operating System before reading this important update. September 19, 2017 – Apple has released their latest version of their Apple IOS Operating System which is not compatible with older versions of Percepta’s remote access soft-tokens. Before performing an upgrade to your Apple Phones IOS Operating System, please click here to…
New Hire FAQ
[ultimate-faqs include_category=’new-hire’ ]
When to replace your computer
Stick to your old computer, update it or upgrade to a new system is a personal decision, but more informed you are about the matter will make easier to decide which way to go. If your computer is freezing or running slowly, it may be having difficulty performing its functions, and this impact your productivity. […]
USB errors
In order to be able to plugin your headset and other devices, The minimum required value is: Total USB Ports: minimum of 2 free ports In case you need to review your USB ports please open the Device Manager: Type Device Manager in the start menu. Click on it. Once you have the Device Manager […]
CPU Errors
The CPU need to be strong enough to support the required tasks for your work, please review the he minimum requirements. CPU speed can be found at System Information: Possible problems with the CPU: CPU Hardware problem Electrical Power Surge Problems. Overheating Problems. Motherboard related problems. CPU software problem If your computer begins crashing. Booting […]
Resolve Bandwidth Issues
Bandwidth and WorkBooth® Having an adequate Bandwidth is not only important when connecting to WorkBooth but to any other online activity that requires high speed internet and a reliable connection such as video conference, VoIP, online gaming, etc. Having a poor Bandwidth or slow connection to the internet means such programs will not work as […]
Upgrade your Memory RAM
The amount of Random Access Memory (RAM) in your PC could be the machine’s major bottleneck, and adding more will speed things up. To find out if you need more RAM you can go to System Information, in case you find you have less than 4 Gb of RAM we recommend to upgrade it. To […]
Create a Recovery Drive (Windows 8.1)
Recovery Drives ensure a method of recovering Windows 8.x in the event of hard drive failure or accidental deletion. the following steps outline how to create a System Repair Disc; From the Start Screen (the main screen), click on Start. In upper right of the Start desktop containing your panels, select the magnifying glass. In […]