IT @home Escalation Process
If an employee experiences any technical issues while working from home, they are to immediately alert their TL/Supervisor/Manager for IT @home Escalation Procedures.
13 articles Common Tasks
Citrix Secure Auth Migration has been completed successfully.
Citrix Secure Auth Migration has been completed successfully Thank you for your patience and cooperation whilst we were making this change. We can now delete the MP-1 token software from your device Who to Call for questions or support: Percepta Service Desk at 866-355-4357 or 321-435-1300 Thank you, Percepta ® Service Desk
ATTENTION APPLE PHONE MOBILE USERS
Do Not Upgrade Your IOS Operating System before reading this important update. September 19, 2017 – Apple has released their latest version of their Apple IOS Operating System which is not compatible with older versions of Percepta’s remote access soft-tokens. Before performing an upgrade to your Apple Phones IOS Operating System, please click here to…
Windows Update
How do I keep my PC up to date? The best way to keep your PC current is to turn on automatic updates. With automatic updates, you don’t have to search for updates online or possibly miss critical fixes or device drivers for your Windows PC. Windows Update automatically installs important updates as they become available.…
Adjusting Headset Sound Levels
Purpose When speaking through a headset using Avaya, it may be difficult to hear or difficult for the person on the line to hear you. Occasionally there may be no sound at all in the headset. This job aid explains the steps needed to resolve these issues. Difficulty Hearing the Customer Left click the…
Connecting Headset
1. Obtain Cable. NOTE: If your computer has only one input jack, use the Y cable below. 2. Connect cable to PC. 3. Connect headset to cable.
Setting Screen Resolution
Right-click at the desktop, then go to Display Settings. The following window will open. Scroll down and click on Advanced Display Settings. From the available options in the drop-down menu, select minimum 1024 X 768 resolution, best if select recommended and click Apply. Confirm your Screen Resolution changes by clicking on Keep Changes (If you […]
Free Hard Disk Space
If your Hard Drive is getting full, before adding another drive into your computer you can try the following suggestions to free some space in your Hard Disk: Run Disk Cleanup Windows includes a built in tool that deletes temporary files and other unimportant data. To access it, click on start then click in All […]
Enable or Disable Wireless
There are several ways on how to disable/enable the wireless adapter from a laptop: A. Using the laptop’s WiFi button: Some laptops have an On/Off button or switch for the WiFi device, like the button shown below. It is usually found on the front of the laptop or just above the keyboard. Find the button […]
Accessing Windows System Information
Method 1 View basic information about your computer Right-clicking on the start button, select Control Panel. Open System. Here you can see some specifications of your computer including CPU speed in GHz. Method 2 Detailed System Information Windows 7: Click on Start and in the white search box above the Start button, type in: […]