This tool will enable Percepta support to provide remote support Please click on the link below as directed by the support specialist to enable remote support Follow this link to download the exe file Follow this link to download the zip file
Check the speed of your internet connection When troubleshooting its useful to understand the speed of your internet connection. Follow this link to run a speed test now The world’s most popular internet speed test with over 5 million tests per day. Global coverage with tests from more than 3,500 servers worldwide. Results you can…
Information about Packet Loss You have been directed to this page because we have identified that your Internet Connection is having Packet Loss issues. Description of Packet Loss When information is traveling back and forth over the internet, it isn’t done in large chunks of information, it is done in tiny little bits of data,…
Information about Latency You have been directed to this page because we have identified that your Internet Connection is having High Latency issues. Description of Latency Latency is the time it takes data to travel from your computer, to a destination, and then back again. Think of it like a work commute with your home…
Internet Connection Test How to open a Command Prompt Below are the instructions to open a Command Prompt in Windows; the window which we will use to run these tests and the window with which we will gather our results. In Windows XP: Click on the Start button Select Run (Windows Key + R will…
Stick to your old computer, update it or upgrade to a new system is a personal decision, but more informed you are about the matter will make easier to decide which way to go. If your computer is freezing or running slowly, it may be having difficulty performing its functions, and this impact your productivity. […]
In order to be able to plugin your headset and other devices, The minimum required value is: Total USB Ports: minimum of 2 free ports In case you need to review your USB ports please open the Device Manager: Type Device Manager in the start menu. Click on it. Once you have the Device Manager […]
The CPU need to be strong enough to support the required tasks for your work, please review the he minimum requirements. CPU speed can be found at System Information: Possible problems with the CPU: CPU Hardware problem Electrical Power Surge Problems. Overheating Problems. Motherboard related problems. CPU software problem If your computer begins crashing. Booting […]
Bandwidth and WorkBooth® Having an adequate Bandwidth is not only important when connecting to WorkBooth but to any other online activity that requires high speed internet and a reliable connection such as video conference, VoIP, online gaming, etc. Having a poor Bandwidth or slow connection to the internet means such programs will not work as […]
The amount of Random Access Memory (RAM) in your PC could be the machine’s major bottleneck, and adding more will speed things up. To find out if you need more RAM you can go to System Information, in case you find you have less than 4 Gb of RAM we recommend to upgrade it. To […]